About

FAQ

• Where is the store based?

  Santa Rosa, CA

• Do you accept orders placed outside of the US?

  No.

• How long will it take to receive my order?

  Orders will arrive at Sonoma Water Agency, 1-2 weeks after your order is placed because it is made to order once its purchased.

• How do I cancel or change my order?

  You can message us here on the site and we can resolve the issue.

• What if I didn't receive all my goods I ordered?

  You can message us here on the site and we can resolve the issue.

• How can I pay for my order?

  You can pay using Paypal. Even if you don't have Paypal yourself, you can still use your credit/debit card to purchase through Paypal.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.